About the role:

Location:

• US: CA, CO, GA, FL, ID, MD, MA, MN, NC, NV, OR, SC, TN, TX, VA, WA (California, Colorado, Georgia, Florida, Idaho, Maryland, Massachusetts, Minnesota, North Carolina, Nevada, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington)
• Canada Provinces: British Columbia, Ontario, Alberta only

In this role, you will be responsible for delivering fundraising-focused implementation services across **both Keela and Raisely**. As an integral member of the Implementation team, you’ll support customers through all stages of their journey whether you’re:

• onboarding a new customer into Keela (CRM/donor management) and/or Raisely (fundraising),
• launching a new donation form or campaign,
• migrating and validating donor contact data,
• migrating and validating donations and fundraising data,
• providing fundraising strategy-enabled configuration, training, and consulting to ensure customers go live successfully.

You’ll build trusted relationships with customers and help them adopt best practices in fundraising operations, online giving, and donor stewardship. You’ll also partner closely with Customer Success, Sales, and Product to share feedback and improve the customer experience.

This role is an excellent opportunity to launch yourself into Customer Experience and/or the technology industry while developing deep expertise in nonprofit fundraising workflows.

What will you be doing (your role)?

• Work with multiple customers (40+) simultaneously to successfully manage and implement new clients and their data across Keela and Raisely.
• Develop deep product knowledge of Keela and Raisely, including staying current on new features, enhancements, and fundraising best practices.
• Lead end-to-end fundraising implementations, including:
  • donation form setup and optimization,
  • campaign configuration,
  • peer-to-peer and event fundraising setup (as applicable),
  • payment processor support and troubleshooting (as applicable),
  • integrations and workflow setup (as applicable within supported tools/processes).
• Manipulate and transform data sets according to established best practices to improve customer data quality and organization (e.g., contacts, donations, campaigns, custom fields).
• Provide fundraising and donor management expertise to customers through consultative setup, calls, and email follow-up — translating goals into practical system configuration.
• Deliver strong project management, consulting, communication, and leadership skills by managing expectations and delivering high-quality solutions on-time, and within scope.
• Act as a liaison between customers and product teams, conveying fundraising-specific feedback and pain points to improve platform functionality and user experience across Keela and Raisely.
• Practice teamwork and collaboration across Services, Customer Success, and Sales to coordinate project execution and ensure a smooth handoff/ongoing success.

What we’re looking for (requirements):

We believe that no one meets 100% of the listed qualifications. We are less concerned about whether you’ve done everything on a laundry list of specific things and more interested in cultivating a pool of candidates who want to join a connected, mission-driven, hard-working team of practitioners driven by creativity, curiosity, and a goal to change the world. If you feel like you meet most of the following, we encourage you to apply.

• 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
• Experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs) is strongly preferred.
• Proficient in Excel, with mastery of data manipulation and analysis to ensure accurate imports, exports, and reporting.
• Outstanding customer service skills with a strong desire to create value, solve problems, and delight customers.
• Tech savvy and passionate about learning and managing multiple software tools at once.
• Highly organized and self-motivated, capable of working independently to meet deadlines and deliver exceptional results.
• Demonstrated experience providing technical and customer support through email and calls, with a strong ability to troubleshoot and resolve issues effectively.
• Familiarity with Google Suite, Slack, and Salesforce is a bonus.
• Friendly, approachable demeanor and enthusiasm for learning and staying updated on fundraising trends, platform best practices, and customer needs.
• Excellent written and verbal communication skills.
• Excellent organizational skills with the ability to multitask.
• Quick learner and proactive problem-solver.
• A collaborative team player.

Why work with us?

If you need more convincing, here’s the rest of it:

• • 💵 Salary – This role has a pay range of $55,850-$75,000 USD for US employees, and $61,550-$79,650 CAD for Canadian Employees. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.

• 🏝️ Paid Time Off

  • Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.
  • US: US employees are eligible for open or paid discretionary time off (take time when you need it), plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.

• 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest.

• 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets.

• ❤️ Health Coverage & Retirement-

  • Canada & US: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.

Aplos, Keela and Raisely’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity

We know with diversity comes strength. Aplos, Raisely and Keela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.