At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!
What You’ll Do
- Assist members with financial transactions in person, by telephone, or by mail. Including processing deposits, withdrawals, transfers, posting payments, check cashing, pinning ATM and Debit cards, and ordering checks.
- Responsible for managing cash, including counting cash back to members, tracking funds by money type, and balancing daily.
- Deliver solutions to members with empathy, explaining products and services, and referring them to the appropriate branch rep and/or support department for additional follow up.
- Identify referral and cross-sell opportunities expanding the member relationship based on account history and needs, including reviewing promotional offers and marketing campaigns.
What We’re Seeking
- Previous cash handling and customer service experience required, 6 months +
- Experience handling large amounts of cash, including balancing totals and resolving discrepancies.
- Someone with a professional, friendly, and positive outlook.
- High School diploma, GED, or equivalent.
What Will Make You Stand Out
- Dependability, flexibility, and dedication to service.
- Fluency in Spanish, specifically with financial terminology.
- A desire to work with organizations seeking to improve the lives of people in your community.
What’s In It For You
- Paid Volunteer Time
- Paid Time Off, including Sick/Vacation/Holidays
- Medical/Dental/Vision/Supplemental Benefits
- 401k Employer Match & Safe Harbor Contribution
- Company Sponsored Life & LTD Insurance
- Education Reimbursement
- VCCU Membership and Rate Discounts
We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds, and identities. We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.
