Job function: To deliver the highest standard of customer service to our customers and to liaise daily with our Field Service Team and Internal Service team to ensure best practice and excellence every day.
Duties & Responsibilities
Service Scheduling Coordination
Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work is to be planned proactively in advance and emergency breakdowns are to be responded to efficiently.
Allocate the appropriate skill-coded Engineer, ensuring that all Engineers have a full day's work i.e. 100% utilised
Maximise service revenues by achieving monthly service labour targets and monthly forecasting.
Update the Service Board as soon as new information becomes available and maintain an updated version.
Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
Maintain regular contact with the customer, keeping them informed of progress at all times.
Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job is properly communicated.
Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
Procure non-stock Service Spare Parts.
Invoicing works when completed.
Ad Hoc Duties
Assist other functions within the Service Team as required with administration and ad-hoc tasks.
Provide back-up support and cover within the Scheduling Function during periods of absence.
Participate in Company Stock Checks as required.
General Reporting.
Any other Ad Hoc duties as required.
Education
Business Degree desirable but not essential
Skills & Experience
2-3 years of experience in a similar role.
Have experience managing engineers’ schedules.
Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
Ability to work under pressure in order to meet deadlines.
Have strong analytical, problem-solving and decision-making skills.
About Veolia Group
Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we're leading the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.
We offer you the opportunity to join a Group whose goal is to become the benchmark company for ecological transformation! 🌿🌍
What are the advantages of joining us?
But also:
Here at Veolia Water Technologies, we know that some applicants don't apply unless they think they tick all the boxes - but we are saying don't worry! We would much rather see your application than risk missing out on your potential!
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.