Job Description: RCM Customer Service Agent

Department: RCM Patient Experience

Reports To: Associate Manager

Job Title: RCM Customer Service Agent

Work Location: Pune -India, Onsite

Employment Type: Full-Time

Experience Level: 1–2 years

• Work Location - Pune (Work from Office)

• Shift timings - (7:30 PM - 4:30 AM) IST​

About the Role

The RCM Customer Service Agent serves as a primary point of contact for patients, providing support related to billing, account balances, and payment resolution. This role is responsible for answering incoming patient calls and following up via email, helping patients understand and resolve questions about their accounts with clarity and empathy. The ideal candidate combines strong communication skills with a solid understanding of revenue cycle and healthcare billing processes.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days

• Peer-based incentive “Cheer” awards

• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

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Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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