Key Responsibilities :
Work in a 24×7 rotating-shift environment, including nights, weekends, and holidays, to support our IT infrastructure.
Basic understanding of alert severity, escalation paths, response targets, shift handoffs, maintenance windows, and major-incident communications.
Review infrastructure metrics, logs, and alerts for availability, performance, capacity, connectivity, service failures, and resource health.
Ensure 99.99% or greater infrastructure availability through proactive monitoring, maintenance coordination, operational controls, and disciplined incident management.
Provide Level 1 and Level 2 technical support for common software, operating system, account access, and connectivity issues.
Perform first-level troubleshooting and approved basic remediation, such as service checks, connectivity tests, log review, process validation, and runbook-based restart or recovery steps.
Create and update incident or event tickets with accurate timestamps, affected services, symptoms, actions taken, evidence, ownership, and status.
Escalate unresolved or high-impact events to the appropriate team within defined response targets.
Track open events and incidents through closure, follow up with resolver teams, validate service recovery, and confirm monitoring has returned to a normal state.
Required Qualifications
Two to four years of relevant experience in IT support, systems administration, Cloud administrations.
Foundational understanding of server, storage, network, application, and cloud infrastructure.
Fundamental knowledge of Microsoft Azure and AWS cloud concepts, core services, identity and access, networking, storage, compute, monitoring, and security.
Familiarity with infrastructure monitoring dashboards, alerting tools, logs, service health, ticketing systems, runbooks, and basic event and incident management practices.
Basic understanding of alert severity, escalation paths, response targets, shift handoffs, maintenance windows, and major-incident communications.
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Flexible Work Environment (Hybrid)
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
https://veradigm.com/about-veradigm/careers/benefits/
https://veradigm.com/about-veradigm/careers/culture/
#LI-SL1 #LI-Hybrid
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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