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    VE

    Verint

    Customer Engagement Software

    Team Lead - NE

    Any, IndonesiaOn-SiteFull-timePosted 3w ago
    All Verint jobs

    Job description

    The Team Lead plays a critical role in leading the development team to design, build, and deliver innovative software solutions that meet customer and business needs. The role partners closely with Product Management, Engineering, and Global R&D teams to ensure successful product releases while maintaining high standards of quality, performance, and scalability.

    This position requires a strong technical background, the ability to mentor and develop team members, and a commitment to driving continuous improvement in engineering practices, customer experience, and delivery outcomes. The Team Lead will also be responsible for team performance management, stakeholder communication, and issue escalation when required.

    Responsibilities

    • Lead and contribute to the design, development, testing, and release of software features and enhancements.
    • Drive engineering best practices, code quality, automation testing, and continuous improvement initiatives.
    • Facilitate technical discussions, design workshops, estimation activities, and solution reviews.
    • Ensure solutions are scalable, secure, reliable, and aligned with product architecture standards.
    • Monitor project progress, identify risks, and escalate issues appropriately.
    • Collaborate with Product Management, Global R&D, and other stakeholders to deliver business objectives.
    • Mentor and coach team members, providing technical guidance and career development support.
    • Conduct performance reviews, regular one-on-one discussions, and development planning with direct reports.
    • Promote a positive, collaborative, and high-performing team culture.
    • Support customer-centric product development by understanding user needs and delivering excellent customer experiences.

    Qualifications

    • Minimum 6 year experience of software development within a team using Java or .Net
    • Advanced knowledge and experience of object oriented principles and design patterns
    • Advanced knowledge and experience of working with Java
    • Experience of UI/UX development with React.js, Typescript, JavaScript, HTML5, CSS3, Node.js, State Management (e.g. Redux Toolkit / Zustand / Recoil)
    • Experience of web services e.g. SOAP, REST
    • Experience with cloud platform, preferably AWS
    • Experience of Cloud tools such as Kubernetes, Docker, OKD / OpenShift and CI/CD tools such as Harness and/or Jenkins 
    • Experience of Monitoring Tools such as Grafana, Datadog and/or OpsGenie.
    • Knowledge of RDBMS such as Oracle, SQL Server or MySQL
    • Knowledge of unit testing and automation testing
    • Knowledge of cloud deployment
    • Experience of performance testing and tuning
    • Experience of object oriented principles and design patterns
    • Understanding of software development life cycle methodologies
    • Experience wtih Agentic AI SDLC

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Verint

    Verint is a global leader in customer engagement solutions, providing software and services for workforce engagement, customer analytics, and digital customer engagement.

    View all Verint jobs
    Industry
    Customer Engagement Software
    Open roles
    34

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