As a Service Desk Technician at Verisure, you will be the first point of contact for users requiring technical support. You will be responsible for providing assistance with a variety of IT-related issues, ensuring that our customers receive quick and efficient support. Your role includes troubleshooting hardware and software issues, managing user accounts, and maintaining comprehensive IT documentation. In addition to support activities, you will also contribute to innovative cross-functional projects and benefit from being present on-site.
You will be part of the team responsible for our internal Service Desk. The team consists of 20 members across 8 different countries, and you will work closely with colleagues across various teams. The position is based on-site in Brussels, but you will support users across all our countries.
Responsibilities
- Respond to user requests and provide technical support.
- Diagnose and resolve hardware and software issues, including operating systems, applications, and network-related problems.
- Manage user accounts, including password resets and access rights.
- Document and follow up on all support requests and solutions in our ticketing system.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Utilize available resources (people, tools, and processes) to resolve incidents.
- Assist with the setup and configuration of new hardware and software.
- Provide training and guidance to users on the use of IT systems and applications.
Profile
- Proven experience as a Service Desk Technician or in a similar IT support role.
- Strong knowledge of Windows and Mac operating systems, as well as common software applications.
- Familiarity with network troubleshooting and basic networking concepts.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Fluent in both English and Dutch.
Skills
- Strong analytical skills and business acumen.
- Proven team player.
- Energetic, entrepreneurial mindset with creative thinking abilities.
- Ability to create a collaborative environment with a wide range of stakeholders, including senior leadership, customers, vendors, and other departments.
- Strong verbal and written communication skills.
- High emotional intelligence and the ability to build effective working relationships, with a consultative approach.
- Ability to engage and contribute at different levels within a global multinational environment, including project management activities.
- Strong customer/stakeholder focus, problem-solving capabilities, and project management skills.
- Strong process and organizational skills.
- Structured thinker and executor.
- Resourceful, resilient, and capable of working autonomously with minimal supervision; proactive and results-driven.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The opportunity to work with cutting-edge technology and innovative solutions.
