Newcastle, NE12 8BU | Office Based £25,000 Basic + Uncapped Commission Realistic earnings around £32,000+ in Year 1, with strong performers earning £40,000+ Start Date: Monday 21st September 2026 – THIS START DATE IS FIXED Monday to Friday | 37.5 hours per week 9:00am–5:30pm and 9:30am–6:00pm
About Verisure
Verisure is a leading provider of professionally monitored security systems, helping protect homes and businesses across the UK and internationally.
Our Newcastle team is growing, and we're looking for confident, commercially-minded people to join our Retentions team.
This isn't a traditional customer service role. You'll be speaking to existing Verisure customers who are considering cancelling their service, understanding why they want to leave and using your communication, sales and objection-handling skills to find the right solution.
What you'll be doing
As a Retentions Advisor, you'll:
Speak to existing customers who are considering cancelling their Verisure service
Build rapport and establish the reason behind the customer's decision
Use effective questioning to understand their needs and concerns
Handle objections and difficult conversations confidently
Explain the value and benefits of Verisure's monitored security service
Use your sales, negotiation and influencing skills to work towards retaining customers
Identify appropriate solutions based on each customer's individual circumstances
Handle escalated customer complaints while keeping the conversation focused on a positive outcome
Build and maintain strong customer relationships
Work with internal departments and third parties where required
Accurately update customer records and systems
Work towards customer retention, customer satisfaction and performance targets
What we're looking for
We're particularly interested in people who have experience in:
Customer retention
Sales
Inbound or outbound sales
Objection handling
Contact centres
Negotiating or influencing customer decisions
Handling difficult customer conversations
You don't necessarily need previous experience in the security industry. What matters is that you're confident speaking to people, can ask the right questions, understand customer needs and aren't afraid to have a sales conversation.
We're looking for people who can hold a genuine conversation with a customer rather than simply follow a script.
If you've worked in retentions, telesales, sales, account management, contact centres or another target-driven customer-facing environment, we'd be particularly interested in hearing from you.
What does the earning potential look like?
£25,000 basic salary, increasing to £27,000 with progression, plus uncapped commission.
As a realistic guide:
Around £600 per month commission is typical in Year 1
Around £800 per month commission is achievable as you progress
Strong performers can earn around £1,500 per month commission
Top earning potential is up to £50,000 OTE
This means someone achieving around the typical Year 1 commission level would earn approximately £32,200 per year, with the opportunity to increase their earnings through performance.
Working hours
Monday to Friday – 37.5 hours per week
You'll work one of the following shifts:
9:00am–5:30pm
9:30am–6:00pm
This is an office-based position at our Newcastle site (NE12 8BU).
Why join Verisure?
Alongside your salary and commission, you'll receive:
29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
Birthday day off
Private healthcare / MediCash
PerkBox benefits
Onsite coffee shop and canteen
Discounted gym and health club memberships
Cycle to Work scheme
Discounted Verisure alarm systems
Referral rewards
Full training and development
Opportunities for internal progression and international career opportunities
The required start date is Monday 21st September 2026 and this date is fixed.
If you cannot start on 21st September 2026, unfortunately this position will not be suitable.
If you're confident speaking to customers, enjoy sales and negotiation, and want a role where your performance can directly increase your earnings, we'd love to hear from you.
Job details are sourced from the employer's original posting.
