- Responsible for provider and referral outreach to create and raise awareness of the treatment programs available at Veritas Collaborative.
- Build and foster relationships with referral sources as well as maintaining current referral relationships and creating new ones.
- Plans, develops, prepares, and maintains program-specific communications for targeted audiences to enhance program awareness, impact, and reputation
- Educate professionals in the health industry about eating disorders and Veritas Collaborative
- Interact with providers via telephone and email.
- Work independently, and as a participating member of the Outreach team
- Collaborates with Outreach to promote and educate the referral sources of our program and treatment plans.
- Works with and advises program management and Leadership, including Executives, to determine specific communication needs, including message development and delivery including best method for communication to targeted audience.
- Works in collaboration with the Marketing and Intake teams to identify outreach needs and the development of materials.
Experience/Knowledge/Skills:
- A minimum of 3-5 years progressively more responsible related professional experience in mental healthcare, medical sales, or health-related education/outreach.
- Prefer extensive exposure in communicating with physicians, therapists, medical professionals and social workers.
- Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills.
- Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint.
- Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization.
- Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources.
- Ability to understand complex clinical information and translate it for multiple audiences.
- Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment.
- Possess an understanding and familiarity with the operation of behavioral healthcare facilities.
- Must demonstrate tact, diplomacy, and discretion in dealing with confidential information.
- Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone.
- Must be a team player, self-motivated, and able to juggle multiple priorities.
- Prefer experience in CRM utilization, particularly Salesforce.
- Must be willing and able to travel up to 75%, including around and within driving distance of Knoxville and Chattanooga, TN, as well as to other areas of the country.
- Bilingual in English/Spanish, preferred
- Must be knowledgeable in social media.
- Must be a team player, self-motivated, and able to juggle multiple priorities.
- Prefer experience in event planning
- Other duties as assigned.
Education:
- Master's degree in social work, or related field strongly preferred, or a bachelor's degree and 5-7 years of applicable experience.
Specific Skills
- Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills
- Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint
- Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization
- Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources
- Ability to understand complex clinical information and translate it for multiple audiences
- Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment
- Possess an understanding and familiarity with the operation of behavioral healthcare facilities
- Must demonstrate tact, diplomacy, and discretion in dealing with confidential information
- Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone
- Must be a team player, self-motivated, and able to juggle multiple priorities
- Must be willing and able to travel up to 50-75%
General Skills and Requirements
- Able to communicate effectively in English, both verbally and in writing.
- Demonstrates competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, and sexual orientation issues.
- Meets dress code standards; appearance is professional, neat, and clean.
- Evaluates own performance and sees opportunity for growth.
- Reports to work on time and as scheduled.
- Wears identification while on duty.
- Adheres to facility smoking policy, safety policies and procedures, client rights, infection control policies and procedures, and drug free workplace policy.
- Represents the organization in a positive and professional manner.
- Complies with all organizational policies regarding ethical business practices.
- Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.
At Veritas Collaborative, all full-time employees are eligible for benefits, including: Medical, Dental, Vision, Disability, Paid-Time Off and 401(k).
