Collection Services Analyst

HYBRID ROLE

Job Purpose:

Our Collection Services Analyst will be responsible for carrying out accounting clerical duties associated with a specific accounting function.

Job Responsibilities:

● Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
● Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
● Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
● Establish and maintain positive relationships with customers both internal and external.
● Identify and follow up on customer payment issues regarding terms of sale.
● Research and resolve customer disputes and issues.
● Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
● Execute consistent follow up to insure customer information requests have been satisfied and commitments have been met.
● Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.

Additional Responsibilities & Qualifications:

● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
● Insures customer billing address and terms are accurately reflected in the Customer Master File.
● Prepares reports to reflect status of collection activity and key delinquency issues.
● Reconciliation of account balances including following up on  unauthorized short payments as well as any over payments. (Unless being worked by Deductions team)
● Identify and reconcile sales tax deductions by either collecting these deductions or securing the required exemption certificate.
● Process credit card payments as required and be sure they are approved.

Work Experience:

● 3-5 years of related job experience.
● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
● Basic experience of simple office/operational systems.
● Excellent verbal, written, people, and diplomacy skills are required.
● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
● Proficient with Microsoft Office Suite.
● Strong customer service skills (friendly, courteous and helpful).

Education:

● Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.