Senior Transition Manager
Lead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services Practices
Where does this role fit into Version 1?
As Senior Transition Manager, you will play a pivotal role within Version 1's ASPIRE Managed Services organisation, leading the successful onboarding of customers into our Oracle Managed Services portfolio.
You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations.
Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction.
Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one.
This is a highly visible leadership role, combining customer engagement, service delivery excellence, team leadership and commercial input. You will contribute to new business bids, transition planning and mobilisation strategies while helping to grow and mature Version 1's ASPIRE Managed Services practice.
Key Responsibilities
Leadership & Strategy
You will:
- Lead and evolve the Enterprise Applications Transition function within ASPIRE Managed Services.
- Manage and develop a team of Transition Managers and associated transition resources.
- Foster a high-performing, collaborative and customer-focused culture.
- Define and continually enhance transition methodologies, governance frameworks and best practices.
- Contribute to the strategic growth and maturity of the ASPIRE Managed Services organisation.
Transition Delivery & Governance
You will:
- Own the end-to-end transition lifecycle from contract award through to Business-as-Usual service operation.
- Provide executive oversight across customer onboarding and service expansion programmes.
- Ensure robust transition plans, governance structures, RAID management and communication plans are in place.
- Lead Service Acceptance Criteria reviews and Go/No-Go decision-making activities.
- Oversee knowledge transfer, service readiness, shadowing and operational handover activities.
- Manage risks, issues and dependencies to ensure successful customer mobilisation.
- Drive consistent delivery standards across all transition programmes.
Customer & Stakeholder Management
You will:
- Act as the senior transition lead for strategic customer engagements.
- Build trusted relationships with customer stakeholders, delivery teams and incumbent suppliers.
- Lead transition governance meetings, steering committees and status reporting.
- Manage escalations and ensure a positive customer experience throughout the transition journey.
- Partner closely with Service Delivery, Technical, Portfolio and Commercial teams.
Commercial & Business Growth
You will:
- Support strategic bids, proposals and customer presentations.
- Provide transition estimates, mobilisation plans, resource forecasts and risk assessments.
- Contribute to transition pricing and commercial discussions.
- Help secure new business opportunities through strong transition leadership and customer confidence.
Continuous Improvement
You will:
- Maintain and enhance the ASPIRE Transition Framework.
- Capture lessons learned and embed best practice across all programmes.
- Drive standardisation, automation and AI-enabled efficiencies within the transition process.
- Identify opportunities to reduce risk, improve scalability and enhance customer outcomes.
Success in This Role Looks Like
- Customers transition smoothly into ASPIRE Managed Services with minimal operational risk.
- Transition programmes are delivered on time, within scope and to agreed quality standards.
- Service Acceptance Criteria and Go-Live readiness milestones are consistently achieved.
- Customer satisfaction remains high throughout onboarding and mobilisation activities.
- Operational teams are fully prepared to assume Business-as-Usual support responsibility.
- Transition methodologies and governance frameworks continue to evolve and improve.
- The Transition Management team is engaged, developed and performing at a high level.
- The transition function contributes directly to customer retention, business growth and new managed services wins.
Essential Skills & Experience
We're looking for an experienced transition, service delivery or managed services leader who can successfully mobilise new customers into a complex Oracle support environment.
You'll bring:
- Proven experience leading customer transitions, mobilisation programmes or service onboarding activities within a Managed Services environment.
- Strong leadership experience, including managing and developing high-performing teams.
- Expertise in transition governance, planning, risk management, service readiness and operational handover.
- Experience leading steering committees, governance reviews and executive stakeholder engagement.
- Strong customer-facing skills with the ability to build trusted relationships and manage senior stakeholders.
- Commercial awareness with experience contributing to bids, proposals, mobilisation planning and transition costing.
- Excellent organisational skills, with the ability to manage multiple concurrent programmes and competing priorities.
- Knowledge of ITIL and service management best practices.
- Understanding of ISO20000, ISO27001 and governance-led service delivery environments.
- Strong ERP background, ideally within Oracle ERP, Oracle Cloud, E-Business Suite, JD Edwards or PeopleSoft environments.
- A continuous improvement mindset, with experience driving process optimisation, automation and service innovation.
Why Join Version 1's Oracle Practice?
- Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
- Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most recognised organisations.
- Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
- Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
- Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
- Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
- Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
- Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
- Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
- Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
- Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
- Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
- Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.
At Version 1, you'll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.
Benefits include:
- Quarterly performance-related profit share
- Hybrid / Remote working flexibility
- Pension, private healthcare, life assurance cover
- Certified Great Place to Work for 10+ years running
This is hybrid based with occasional travel to your nearest base office.
Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)
+447840839370
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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers
Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
