Program Manager, MSP Workforce Solutions

Position Profile

The contents of this role profile outline the role and responsibilities of the Program Manager and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.

Position objective:

The Program Manager is responsible for the expansion, growth, and diversification of the service offerings for the client.  In addition, this resource will ensure that the strategic direction of the program is translated into program operations.

Commitment to our culture, values, and behaviors:

Achievement of the position objectives and key responsibilities is attained by:

• Fostering collaboration and building strong connections that drive Impellam’s strategy and initiatives forward.

• Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.

• Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:

• Utilize tools such as LinkedIn Talent Insights and MRA data to identify issues and provide suggestions related to requisition fulfillment challenges. 

• Provide client decision support regarding appropriate worker classification. 

• Provide clients with supplier optimization recommendations, and assist Supplier Relations with contract terminations as needed. 

• Deliver supplier scorecards, and corrective actions or probation related to contract violations. 

• Assist in qualifying suppliers and contract negotiations as needed to support programs. 

• Identify and resolve issues that arise. 

• Measure Maintain and monitor daily, weekly, monthly, quarterly reports to identify trends, gaps, opportunities.  

• Work with client to monitor program satisfaction (stakeholders & hiring managers), provides order fulfillment coaching to team members. 

• Work with client to monitor supplier satisfaction, provide necessary coaching to suppliers. 

• Interpret data with market context and industry insights for client review. 

• Provide updates and recommend best practices for program and/or system enhancements. 

• Develop and manage projects related to program/team development and improvement 

Workplace Health, Safety, and Environmental Compliance:

At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.

Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our HSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor.

• Actively participating and completing compliance training as required.

• Consider the safety implications of decisions.

Work experience and attributes:

• A high degree of impact with the ability to quickly build relationships and collaborate effectively across and within teams. 

• Leads by example and drives team engagement spirit with a proven ability to recognize and encourage potential and to develop team through a variety of methods. 

• Driven, dynamic, and innovative with a hunger to succeed. 

• Excellent organizational and leadership skills. 

• Excellent communication, interpersonal and presentation skills 

• Ability to build strong third-party relationship given high level of industry aptitude. 

• Thorough knowledge of market changes and forces that influence the talent market. 

• Demonstrable analytical and problem-solving abilities. 

• Ability to address the volume and strategy needed to support $30 million portfolio. 

• Ideally experience in managing a contingent program in Canada and United States.

Core Competencies:

• Open Communicator

• Strategic Thinker

• Relationship Builder

• Connected Collaborator

• Progressive Problem Solver

• Effective Delivery

• Customer Focused

• Resilient Performer

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.