HR Services Coordinator I

Responsibilities and Duties

• Prepares, maintains, and updates employee data for the HR information system.  Confirms accuracy and integrity of all data entered, and assures information is available on a timely basis.  Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
• Creates, maintains, and ensures quality assurance of key human resources data sets, reports, and metrics.
• Supports the quality audit by reviewing employee data in the system and corrects discrepancies when needed. 
• Utilizes technology and analytical tools to develop and analyze enterprise-wide people and other cross-functional data as needed.
• Provides administrative support such as preparing and composing confidential correspondence with all supporting documentation, requiring application of specialized knowledge of the assigned function.  Responds verbally (via telephone call) or in writing to inquiries, complaints or problems related to function.
• Receives, review and priorities HR case tickets. 
• Assign tickets to appropriate AskHR functions or HR departments. 
• Monitor ticket progress and ensure timely resolution

The Employee is engaged specifically to complete the HR Data Management Project during the six-month project period. The project will cover the HR data population assigned and documented at project commencement and any agreed adjustments to such scope during the project.

1. Project Baseline and Data Assessment

100% of the assigned project population inventoried and assessed for completeness, accuracy and data-quality issues, with identified exceptions recorded in the project tracker.

2. Data Validation

100% of records within the assigned project scope reviewed and validated, with identified discrepancies either corrected, where authorized and supported by appropriate documentation, or recorded as exceptions requiring stakeholder action.

3. Data Quality Achievement

Achieve at least 99% accuracy for records completed under the project, based on agreed quality-check methodology, with remaining exceptions documented and traceable.

4. Reconciliation and Exception Closure

Complete reconciliation of the assigned data population, with 100% of unresolved items documented, including status, reason for non-resolution, dependency and responsible stakeholder/action owner.

5. Final Project Handover and Closure

By the six-month project term, deliver the final project tracker, completed data corrections, reconciliation results, exception register and supporting project documentation sufficient to formally close or hand over the assigned project scope.