Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:
- Minimum 2 years of experience handling credit card fraud claims and billing disputes.
- Strong analytical and investigative skills with the ability to identify fraud patterns, trends, and anomalies.
- Strong attention to detail and ability to make accurate decisions in a fast-paced environment while maintaining productivity and quality standards.
General Position Summary:
The Fraud Specialist I monitors account and transaction activity, investigates suspected fraud and unauthorized transactions, processes billing disputes, and takes appropriate account actions to reduce loss while supporting a positive customer experience. This role uses card servicing and dispute processing platforms to document investigations, manage cases, and complete work accurately and within established service, regulatory, and network requirements.
Perks:
• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
About Vervent:
As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.
If you’re interested in reviewing the full job description, continue reading below…
Primary Responsibilities:
- Monitor fraud, security, exception, reopening, reinstatement, and other operational reports; review accounts for suspicious activity, patterns, and anomalies.
- Investigate fraud claims and unauthorized transactions, document findings, and take appropriate account actions in accordance with procedures and delegated authority.
- Process billing disputes accurately and timely in accordance with applicable Regulation Z requirements, card network rules, and departmental procedures.
- Use card servicing platforms to research account history, review transaction and customer information, place or remove account controls, update account status, and document actions.
- Use dispute processing or case management platforms to open, maintain, track, and resolve fraud and billing dispute cases, including required notes and supporting documentation.
- Handle inbound calls or referrals involving lost or stolen cards, unauthorized activity, fraudulent applications, non-receipt issues, and compromised accounts, as assigned.
- Review returned payments and related account activity for potential risk and apply appropriate blocks or escalations.
- Research and respond to correspondence, automated consumer dispute verification requests, and inquiries from internal or external partners.
- Complete account closures and other servicing actions accurately and within established service-level expectations.
- Meet departmental standards for quality, productivity, attendance, documentation, and regulatory compliance.
- Identify emerging fraud trends, recurring process issues, and control gaps; escalate concerns and recommend improvements to procedures or controls.
- Protect confidential customer and company information and follow all applicable policies, procedures, and information-security requirements.
- Perform additional duties as assigned.
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