CSR I

About Veseris

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably.

Role Overview

The Customer Service Representative I (CSR I) is an entry-level role responsible for delivering a consistent, high-quality customer experience through order processing, customer support, and coordination with internal teams. This position serves as a primary point of contact for customers, supporting order fulfillment, resolving issues, and contributing to customer satisfaction and profitable growth.

Key responsibilities include:

• Process customer orders accurately and efficiently across multiple order channels in real time
• Serve as a primary point of contact for customers, providing timely information on orders, pricing, products, and delivery
• Coordinate with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and issue resolution
• Identify customer needs and recommend appropriate products, order adjustments, or promotions within established guidelines
• Track and resolve order exceptions, backorders, and delivery deviations while keeping customers informed
• Build and maintain positive customer relationships through professional, responsive communication
• Maintain accurate and up-to-date customer account information
• Assist with basic sales support activities, including identifying cross-sell or upsell opportunities
• Complete administrative tasks, documentation, and reporting accurately and on time
• Follow all safety, regulatory, and operational policies and procedures