CSR I

About Veseris Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably.

Role Overview

The Customer Service Representative I (CSR I) is an entry-level role responsible for delivering a consistent, high-quality customer experience through order processing, customer support, and coordination with internal teams. This position serves as a primary point of contact for customers, supporting order fulfillment, resolving issues, and contributing to customer satisfaction and profitable growth.

Key responsibilities

include: Process customer orders accurately and efficiently across multiple order channels in real time Serve as a primary point of contact for customers, providing timely information on orders, pricing, products, and delivery Coordinate with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and issue resolution Identify customer needs and recommend appropriate products, order adjustments, or promotions within established guidelines Track and resolve order exceptions, backorders, and delivery deviations while keeping customers informed Build and maintain positive customer relationships through professional, responsive communication Maintain accurate and up-to-date customer account information Assist with basic sales support activities, including identifying cross-sell or upsell opportunities Complete administrative tasks, documentation, and reporting accurately and on time Follow all safety, regulatory, and operational policies and procedures