Be a part of the best team in Property Management! Vesta Management, NJ, is seeking to hire an experienced, customer service focused, results driven Occupancy Specialist to support operations at Somerset Homes & Livingston Homes in Newark NJ . If you have a proven track record with affordable housing programs such as LIHTC and Section 8, excellent attention to detail, and passion for customer service, we want to hear from you!
TSC and/or COS certifications are strongly preferred.
What we Offer:
- At Vesta, we take pride in hiring the best talent in Property Management.
- We work hard and we have fun doing so.
- In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth.
- Our benefits include: Medical, dental & vision insurance Company matched 401(K) Paid time off- Vacation, sick, floating holidays 12 additional paid holidays Tuition Reimbursement PetPlan Pet Insurance Employee Assistance Program Long & Short-Term Disability Insurance AND MORE The Occupancy Specialist is responsible for all activities related to achieving maximum occupancy at the property, to include interacting with current and prospective residents.
- The Occupancy Specialist is generally responsible for applications, move-ins, and lease renewals, including re-qualifying applicants annually and on an interim basis in accordance with the guidelines of the programs within the community.
Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Fosters a positive, active and collaborative relationship with residents, communities, and associated agencies.
- Responsible for keeping reception area clean with professional surroundings.
- Assist management with administrative detail with all projects, phones, faxes, filing, typing, mailings, and rental payment processing.
- Maintain accurate record of all resident transactions issuing resident receipts as necessary.
- May review- preview report and confirm TRACS (Tenant Rental Assistance Certification System) transmission ready.
- Answer and direct incoming calls to the appropriate team member.
- When the appropriate team member is unavailable, ensure proper follow up.
- Listen and address resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensure they receive a response regarding our action/inaction.
- Greet, introduce, welcome and convey benefits of the property to prospective residents and visitors.
- Coordinate leasing to include interviewing prospective residents and assessing their needs and qualifications.
- Secure a completed welcome card and/or application from the prospective resident.
- Enter prospective resident information into the property data system.
- Schedule application intakes, interviews, processing and preparation of applications, and their distribution.
- Accompany prospective residents to apartments, discuss size and layout, terms of lease, and available facilities, i.e., swimming pool, laundry, shopping centers, services available.
- Qualify prospective residents, based on property program requirements and the tenant selection plan.
- Coordinate and maintain a healthy applicant waiting list to ensure future maximization of occupancy.
- May be expected to calculate rent, based on property program/procedures or rent schedule.
- Complete appropriate lease forms/documents and collect reservation deposit (if applicable), security deposit, and initial or prorated rent.
- Handle marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation with a focus on converting leads into rentals.
- Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager.
- Assist with and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.).
- Assist with property-issued communications/notices (i.e., bad weather, emergency, etc.).
- Gather, prepare, and execute lease renewals, and intake, prepare, and process interim recertification, annual recertification and other documentation as required by local, state and federal agencies.
- Secure all required applicant and resident signatures, for administrative processes.
- Maintain accurate record of all resident transactions/ certifications and process timely (interim certifications, move-in/move-outs, etc.).
- Notify management of necessary legal action of resident non-payment or non-compliance.
- Process information in property management software regularly, i.e.., work orders, certifications, deposits and all pertinent resident documentation.
- Maintain documentation and filing procedures and systems in accordance with Vesta’s SOP.
- Prior to showing an apartment, a model, or any aspect or amenity of the community, ensure that it meets Vesta quality standards and expectations.
- Report any maintenance or physical property needs to the Property Manager and/or Maintenance personnel.
- Input work order and service requests, in property data system, and communicate to maintenance.
- Assist in the achievement of property financial goals.
- Consistently maintain property rules and regulations in accordance with property-based programs, Vesta’s SOP as well as all state, federal and/or local laws.
- Preserves and respects resident, applicant, employee and company confidentiality.
- Other duties as assigned by management.
- Knowledge, Skills and Abilities: Excellent interpersonal skills; strong verbal communication skills.
- Able to work independently; self-motivated, takes initiative.
- Able to multitask and prioritize efficiently.
- Ability to determine varying nature of calls/issues and identify the priority level.
- Accepts responsibility and accountability.
- Honest and trustworthy; displays integrity.
- Professional, in appearance and action.
- Shows adaptability.
- Organized and detailed.
- Basic math proficiency required.
- Interested?
- APPLY NOW!!!
