Position Summary
The Food & Beverage Supervisor supports daily operations across the hotel’s banquet department and F&B outlets. This role ensures exceptional guest service, operational efficiency, and adherence to brand standards, while assisting with staffing, training, event execution, and financial performance. The position is ideal for individuals beginning their F&B leadership career and seeking growth in hotel operations.
Key Responsibilities
Banquet Operations
- Assist with the setup, execution, and breakdown of banquet events, ensuring accuracy with BEOs (Banquet Event Orders).
- Supervise banquet staff during events, providing direction and ensuring service standards are met.
- Conduct pre-shift meetings to communicate event details, timelines, and service expectations.
- Partner with Culinary and Events/Sales teams to ensure seamless coordination.
- Monitor inventory and requisition equipment and supplies for upcoming events.
Outlet (Restaurant/Bar/Grab-and-Go/Executive Lounge) Operations
- Support daily operations of assigned F&B outlets, including opening/closing procedures.
- Uphold service standards through floor presence, coaching, and hands-on leadership.
- Assist with menu rollouts, product knowledge training, and promotional programs.
- Address guest concerns promptly to maintain high satisfaction scores.
- Ensure cleanliness, organization, and compliance with local health and safety regulations.
Team Leadership & Training
- Provide leadership, motivation, and support to hourly F&B team members.
- Assist with onboarding and ongoing training for service staff.
- Support scheduling and labor management in alignment with forecasted volumes.
- Promote a positive, team-oriented culture.
Financial & Administrative
- Assist in monitoring budget goals, cost control, labor management, and revenue performance.
- Review daily sales reports, inventory levels, and operational checklists for accuracy.
- Support inventory counts, ordering, and proper storage procedures.
- Ensure compliance with hotel SOPs, brand standards, and audit requirements.
Guest Experience
- Maintain proactive guest engagement throughout service periods and events.
- Resolve guest issues and service recovery situations professionally.
- Champion brand standards and ensure consistent, high-quality service delivery.
