TITLE: PM - Executive Club Lounge Attendant
DEPARTMENT: Food & Beverage/Outlets
REPORTS TO: Food & Beverage Director/Manager
JOB SUMMARY
The Executive Club Lounge Attendant is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure of the Executive Club Lounge. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately
ESSENTIAL FUNCTIONS
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Greet and welcome all guests entering the Executive Club Lounge.
- Set up breakfast/evening reception food items according to standards.
- Maintain proper condition and cleanliness of dining areas and servicing equipment.
- Prepare drinks when applicable for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary. (PM Only).
- Provide opening and closing inventory of spirits (PM Only).
- Ensure station and table set-ups are complete and perform various side duties as assigned by the Food & Beverage Supervisor/Manager.
- Responds to inquiries with accurate information regarding hotel features, services and assistance.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Additional duties as necessary and assigned.
