Team Lead, Care Coordination Specialist

Position Title

Team Lead, Care Coordination Specialist

Job Description

Purpose & Scope:

Supports patients across the continuum of care by coordinating transitions of care, conducting patient outreach, supporting quality and care gap closure, and facilitating effective care coordination within the ambulatory setting between patients, providers, and post‑acute settings. Functions within a multidisciplinary care team to improve patient experience, clinical outcomes, and performance on quality and population health initiatives.

Provides day-to-day functional leadership for Patient Care Representative (PCR)–level and Medical Assistant (MA) Care Coordination Specialists while maintaining an active care coordination workload. Supports transitions of care, outreach, and quality initiatives, and serves as a liaison between frontline staff and leadership.

Education:

High school diploma or equivalent required.

Experience:

• Three years of healthcare/medical (hospital or clinic/office) experience with exposure to medical terminology is required.
• Prior experience in a Team Lead or equivalent capacity within a healthcare setting, with demonstrated ability to coordinate team workflows, prioritize assignments, provide peer mentoring, and serve as the first point of escalation for operational or care coordination issues strongly preferred.
• Prior experience in transitions of care, care coordination, outreach, ambulatory care, population health, and/or quality program support strongly preferred.
• Experience supporting frontline staff (e.g., PCRs, Medical Assistants, or care coordination teams) while maintaining an active individual workload strongly preferred.

Certification/Licensure:

None required

Additional Job Description

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities.  In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.  VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions.  The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law.  VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.  VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations.