Summary:
Deliver exceptional, concierge-level customer service to clients, visitors, and staff, always ensuring a seamless and professional experience.
Shift: Monday - Friday 3:00 p.m. - 11:00 p.m.
Essential Duties and Responsibilities:
- Provide superior, concierge-level customer service to both internal and external clients.
- Operate a multi-line telephone system, screening and directing calls, taking accurate messages, and delivering them promptly via email or voicemail as per attorney instructions.
- Rotate between Reception floors to ensure continuous coverage during breaks and lunch hours.
- Make, confirm, and manage conference room reservations, coordinating with Catering, IT, AV, and Office Services to ensure all special requests are managed accurately and promptly.
- Stay informed about Firm-wide meetings and events to direct attendees efficiently to the correct locations.
- Assist staff and clients with various requests, including car services, travel arrangements, and conference call coordination.
- Manage conference call requests accurately and in a timely manner.
- Greet visitors, direct them to the appropriate conference rooms or locations, and always maintain a polished Reception area.
- Perform pre-meeting checks to ensure conference room setups meet reservation requirements and expectations.
- Must be available for overtime as required, including evenings, weekends, holidays, and occasional overnight shifts. Overtime is a mandatory part of the role, and you will be part of a weekend rotation schedule.
Knowledge, Skills, and Abilities Required:
- Familiarity with Cisco phone systems, Rendezvous reservation system, and Akkadian Console app is a plus.
- Excellent oral and written communication skills with a professional demeanor and appearance.
- Strong customer service skills and a collaborative mindset, with the ability to work effectively within a team.
- Exceptional organizational, planning, and multitasking abilities, with a strong focus on attention to detail.
- Ability to thrive in a demanding environment, understand and follow instructions, and seek clarification when necessary.
- Capability to work independently with minimal supervision while adhering to the Firm's Confidentiality Policy.
Education and Experience:
- Bachelor’s degree or equivalent experience.
- Minimum of two years’ experience in reception or customer service, preferably within a legal, corporate, or hospitality setting.
Working Conditions:
- Normal office environment with little exposure to excessive noise, dust, temperature, etc.
Wachtell, Lipton, Rosen & Katz provides competitive compensation and benefits to its employees ensuring that we attract and retain the most talented individuals. The expected base salary range for this role is $60,000. The base salary offer is based on a variety of factors which includes, but not limited to, qualifications, education, and experience.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
