Fulfilment Operations Agent

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Viagogo/ StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.  

As a fulfillment expert, you will help ensure our buyers have a good experience. You will be responsible for investigating and troubleshooting fulfillment issues on the platform in a timely manner to ensure our buyers get their tickets in a seamless manner. As the expert on getting our fans their tickets, you should be a self-starter and driven to see themselves and their team succeed. You should combine strong organization and investigative skills, an analytical mindset and dedication to getting our fans to events as smoothly as possible. The successful candidate will need a bias for action and detail, with proven operational skills in a fast-paced environment.

Responsibilities:

• Responsible for interacting with our buyers and sellers in order to ensure tickets are delivered successfully.

• Be resourceful and driven to investigate issues to the point of resolution.

• Communicate clearly, constructively, and concisely with other teams and outside vendors as needed.

• Have a passion for detail while executing workflows in order to successfully resolve issues. 
• Additional duties as required.

Requirements:

• Computer literate. Able to use Microsoft office to a good level as well as learn new applications quickly.

• Resourcefulness and dedication to finding a solution to ensure our buyers get their tickets.

• Clear and concise written and verbal communication.

• Demonstrates strong organizational and multi-tasking skills.

• Comfortable taking initiative and driving solutions.

• Ability to work in a fast-paced environment while meeting deadlines