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    VI

    Viaphoton

    Technology

    Customer Success Manager

    Naperville, United StatesOn-SiteFull-time$70k – $85k / yearPosted 1w ago
    All Viaphoton jobs

    Job description

    About viaPhoton

    We are changing the norm by being customer-focused, technology-led.
    viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.

    Location: Naperville, IL

    Schedule: Mon–Fri | Onsite

    About the Role

    You'll be the connective tissue between our customers and our operations. Managing the entire journey from quoting through delivery, you'll keep communication clean and proactive, resolve issues before they grow, and build trust with the biggest names in hyperscale infrastructure.

    • Own the complete customer journey from onboarding through quoting, production, and delivery
    • Keep communication clear and proactive across email, Slack, and phone
    • Set expectations early, build realistic timelines, and resolve issues before they escalate
    • Coordinate with sales, engineering, manufacturing, and logistics to align on priorities
    • Maintain accurate ERP updates and bring clarity to workflows that move quickly

    What You'll Bring

    • Communicate clearly and adapt your style to different audiences
    • Have careful organizational discipline and follow through on what you start
    • Use customer-first judgment to balance stakeholder needs with company constraints
    • Are at your best when systems and priorities shift, and are comfortable learning new tools
    • Take ownership and have a track record of seeing things through

    Want to read the full job description? Customer Success Manager JD

    What's in it for you?

    • Robust health, dental, and vision coverage that starts on day 1
    • 401(k) with match, vests immediately after a 90-day waiting period
    • Flexible PTO that grows over time
    • 10 paid holidays, including 2 floating holidays
    • Monthly team events

    Click here to view our full benefits overview.

    Compensation: $70,000 - $85,000, plus annual bonus

    We're building something big, and we want good people along for the ride. If that sounds like you, we'd love to hear from you. Apply today.

    At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.

    We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.

    We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.

    Job details are sourced from the employer's original posting.

    Open job posting
    VI

    About the company

    Viaphoton

    Viaphoton is a company that operates in the technology sector, likely focusing on photonics or related fields given its name. The provided job description suggests a focus on diversity and inclusion in their hiring practices.

    View all Viaphoton jobs
    Industry
    Technology
    Open roles
    23

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