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    VI

    Vichara

    Financial Services

    Application Support Engineer

    Brooklyn, United StatesOn-SiteFull-time4+ yrs experiencePosted 1w ago
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    Job description

    Primary Responsibilities

    • Hands-on day-to-day user application support
    • Ensuring issues are addressed within specified SLA timeframes
    • Troubleshooting issues and working with others to ensure root causes are identified and remediated
    • Establishing and maintaining key relationships with business stakeholders
    • Communicating with external vendors and Fund Administrators when issues arise
    • Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation
    • Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues
    • Maintaining application, server and environment configurations
    • Enforcing data, security, application, integration and operational standards and policies
    • Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment
    • Documenting issues and resolutions in Confluence knowledge base

    Professional Experience

    • Minimum 4 years of relevant IT experience in customer service or helpdesk/application support required
    • Strong experience providing end-user/business-facing white glove support
    • Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement
    • Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams)
    • Prior experience in financial services preferred (especially credit & private equity)
    • Experience working with multiple application and staffing vendors
    • Excellent communication, collaboration and interpersonal skills
    • Ability to proactively identify issues and work with delivery teams to mitigate risks
    • Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets)
    • Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable

    Job details are sourced from the employer's original posting.

    Open job posting
    VI

    About the company

    Vichara

    Vichara is a Financial Services focussed products and services firm hedquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

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    Industry
    Financial Services
    Open roles
    8

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