Help Desk Analyst

Job Description

Help Desk Analyst

Job Type:             Full-Time

Locations:           Ridgeland, MS

                              Tupelo, MS

Overview:           We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users.  The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.

Key Responsibilities

Maintain Customer Focus

- Provide prompt and courteous technical support to end-users via phone, email, and in-person.

- Maintain a positive and professional attitude at all times.

Troubleshoot and Resolve Common Computer Issues Involving

- E-mail

- Printing

- M365 Applications

- Point of Sale

- PDI Enterprise Applications

- Android Tablets

- Network Connectivity

- Workstation Software Installation/Updates

Documentation

 - Document all support incidents and resolutions in the company's ticketing system.

Collaboration

- Work closely with management and IT teams to understand corporate objectives and provide solutions.

- Participate in planning and implementation of new technologies and upgrades

Other Duties as Assigned

Qualifications

 - High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.

 - 1-2 years of experience in a helpdesk or technical support role.

 - Strong knowledge of Windows operating systems.

 - Experience with M365 Applications

 - Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.

 - Excellent communication and interpersonal skills.

 - Ability to work independently and as part of a team.

 - Strong customer service and problem-solving skills.

 - Ability to learn new technologies quickly.

Physical Requirements

Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.