Senior Director, Omnichannel Engagement - International

Looking to make a global impact? This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio.

Responsibilities:

Leadership & Vision

• Member of the Global Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities
• co-create a cohesive omnichannel engagement strategy together with international Marketing as well as with regions across the full product-portfolio
• Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence (in collaboration with respective CoEs)
• Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans

Stakeholder Partnership

• Act as a sparring partner/advisor to Marketing, Medical and Commercial heads
• Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A, I&T, Business Excellence,…)

Team Leadership & Development

• Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum
• Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness

Implementation & Operational Execution

• Oversee successful rollout/adoption of new systems, tools and processes/frameworks relevant to omnichannel engagement
• Ensure integration of right content, right channel, right timing thinking
• Desing, map, optimize customer journey for different segments in alignment with Marketing, Medical,… ensuring that touchpoints across channels are coherent and act with KPIs focusing on ROIs
• Use state of the art transformation & change management

Budget & Resource Management

• Manage budget within responsibility and ensure to allocate resources (people, partners, tech,…) optimally and manage vendor relationships

Qualifications:

• Bachelor’s or Master’s degree in a scientific, technological or business field
• 12 plus years experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
• Strong interpersonal skills to quickly build rapport and credibility with senior leaders
• Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
• Multiple years' experience working in an international environment and with matrixed, cross-functional teams
• Excellent project management, stakeholder management, communication, and relationship-building abilities
• Familiarity with global regulations and cultural nuances
• Strong Change and Leadership skills

Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

This role requires a minimum of 3 days per week onsite.

About CSL Vifor

CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.