We are looking for an enthusiastic and detail-oriented Learning & Development Coordinator to design, implement, and manage effective training programs. This role will be pivotal in identifying skill gaps, crafting training solutions, and ensuring that our employees thrive in their roles while aligning with the company’s strategic goals.
Key Responsibilities
- Coordinate and implement the resort’s training calendar and scheduled learning activities.
- Assist in identifying training needs in collaboration with Human Resources and Heads of Departments.
- Organize and facilitate team member orientation, induction, and ongoing training programs.
- Support the delivery of training on hospitality standards, guest service, communication, grooming, and operational procedures.
- Coordinate departmental training sessions, workshops, and on-the-job training.
- Maintain accurate training records, attendance sheets, assessments, and training reports.
- Monitor training participation and collect feedback to evaluate training effectiveness.
- Assist in preparing training materials, presentations, and learning resources.
- Support performance development, career growth, and employee engagement initiatives.
- Ensure mandatory training programs are completed in line with resort standards and applicable requirements.
- Degree or Diploma or in Human Resources Management, Hospitality Management, Education, or a related field.
- Minimum 1–2 years of relevant experience in training, Human Resources, or hospitality operations; resort experience is an advantage.
- Strong organizational, communication, and interpersonal skills.
- Good presentation, coordination, and administrative abilities.
- Proficiency in Microsoft Office applications.
- Fluency in English is essential; additional languages are an advantage.
