Villa Nautica is seeking a dynamic, passionate, and experienced Learning & Development Manager to lead the resort’s training and development initiatives. The successful candidate will play a key role in enhancing team member capabilities, strengthening service standards, and fostering a culture of continuous learning and professional growth to deliver exceptional guest experiences.
Key Responsibilities
- Develop, implement, and oversee the resort’s annual Learning & Development strategy and training calendar in alignment with business objectives and operational requirements.
- Identify training needs through Training Needs Analysis (TNA), performance evaluations, guest feedback, and departmental consultations.
- Design and deliver engaging training programs covering service excellence, hospitality standards, leadership development, communication, guest engagement, and operational skills.
- Coordinate and facilitate orientation and induction programs for new team members to ensure a smooth onboarding experience.
- Develop and implement departmental training plans in collaboration with Heads of Departments to address operational and service-related training needs.
- Conduct regular training sessions, workshops, coaching, and on-the-job training to enhance team member performance and productivity.
- Drive the implementation of brand standards, resort service culture, grooming standards, and guest experience initiatives through structured training programs.
- Maintain accurate training records, attendance, assessments, certifications, and departmental training reports.
- Ensure compliance with applicable employment regulations, workplace safety requirements, food safety standards, and other mandatory training requirements.
- Support talent development, succession planning, and career growth initiatives.
- Coordinate external training programs, professional certifications, and development opportunities where required.
- Manage the training budget and promote a culture of continuous learning and improvement.
- Bachelor’s degree or diploma in Human Resources Management, Hospitality Management, Training & Development, or a related field.
- Minimum of 3–5 years of relevant experience in Learning & Development or Training, preferably within a luxury hotel or resort environment.
- Previous experience in a supervisory or managerial training role is highly desirable.
- Strong knowledge of hospitality service standards, training methodologies, competency development, and performance evaluation.
- Experience in developing training materials, facilitating workshops, and delivering effective learning programs.
- Excellent communication, presentation, interpersonal, and organizational skills.
- Strong leadership, coaching, problem-solving, and team management abilities.
- Proficiency in Microsoft Office applications and training documentation.
- Fluency in English is essential; additional languages are an advantage.
- Leadership and people development
- Training facilitation and presentation
- Service excellence and guest experience
- Coaching and mentoring
- Training needs analysis and evaluation
- Communication and interpersonal effectiveness
- Planning, organization, and time management
- Creativity and continuous improvement
- Team collaboration and relationship building
