This is an in-person position, located in Aurora, IL.
- Monitor and manage incoming email traffic, prioritizing urgent operational and customer needs
- Identify customer exceptions and ensure accurate, timely updates in TMW
- Communicate with customers and internal teams to resolve service issues and prevent repeat exceptions
- Negotiate rates with outside carriers and brokers to ensure freight is moved profitably for VIM
- Coordinate with export brokers to obtain and submit required documentation for international shipments
- Monitor, review, and take action on internal scale tickets to ensure accuracy and compliance
- Draft and develop next-day plans for company drivers to support efficient routing and utilization
- Maintain accurate operational data to support reporting, billing, and decision-making
- Collaborate with operations, dispatch, and leadership to support overall service and cost objectives
