Vim embeds clinical intelligence directly into EHR workflows, powering value-based care (VBC) at the point of care. The technical support team is the critical bridge between what the platform promises and what providers experience.
As the VBC business grows, so does complexity. Ticket volume is rising, escalations take too long, and supporting provider-facing, EHR-integrated workflows requires deeper technical and domain expertise. That’s what this role fixes.
Lead, build, and get your hands dirty
Within six months, the support function runs differently
You've done this before, and done it well
This role isn't for everyone
Base Salary
$125-145K
Type
Full Time
Location
NYC/Hybrid
Equity
Series C stock options
Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Vim is a middleware platform for healthcare. Its flexible and scalable cloud-based platform and unique, interactive, integration layer unlock access to provider EHR workflows, allowing for the delivery of data and patient insights when and where providers need it most - at the point of patient care. Vim's partners can choose to leverage Vim's core applications or deploy their custom applications on top of Vim Connect - Vim's in-EHR connectivity layer - accelerating time to market at reduced cost and improved flexibility. Digital health builders of all sizes - from national health plans, leading MSOs and tech companies - leverage Vim's platform to engage with a growing network of 2,000+ provider organizations. For payers and providers, clinical data and workflows are often siloed and disconnected. Vim transforms clinical data into actionable in-EHR insights at the point of care. Vim's content delivery and provider engagement platform reduces administrative burden, empowers providers, and accelerates performance initiatives for all stakeholders through bidirectional EHR connections. The country's largest health plans and medical providers of every size – from independent practitioners to integrated delivery systems – use our software to connect data and care across the health system. Our Mission: Vim's mission is to power affordable, high-quality health care through seamless connectivity. At our core, Vim and its employees, are working to change the future of healthcare by impacting how care is delivered. By giving physician teams the tools and resources they need to operate more efficiently and succeed under value-based care models, Vim is helping providers improve the quality of care for their patients.