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    VI

    Vintage

    Customer Service

    Junior Jewellery Product Assessor

    Spankeren, NetherlandsOn-SiteFull-time€34.8k / yearPosted 1mo ago
    All Vintage jobs

    Job description

    Why This Role Matters
    Every day, the team receives a vast and diverse range of jewellery, from everyday costume pieces to fine silver, gold, and antique treasures.
    As a Jewellery Product Assessor, this role bridges the gap between incoming stock and the marketplace. By carefully identifying, sorting, and cataloguing each piece with accuracy and attention to detail, this position ensures every item is properly categorized and accurately listed so it can be rediscovered and find its next home.

    What success looks like

    • Jewellery is evaluated, catalogued, and listed accurately, minimizing item errors and queries.
    • Daily processing targets are met consistently while maintaining high standards of inspection and description quality.
    • Practical knowledge of precious metals, hallmarks, and gemstones develops steadily through hands-on work and shared team expertise.
    • Inventory moves smoothly through the department without bottlenecks or backlogs.
    Assessment & Inspection
    • Inspect items to verify precious metals, test and identify gemstones, decipher hallmarks, and recognise maker's marks accurately.
    • Authenticate incoming pieces by checking for signs of restoration, damage, weight discrepancies, or synthetic components.
    • Research un-hallmarked, antique, or unusual items using reference materials and internal documentation.
    Cataloguing & Listing
    • Draft precise product descriptions that capture key features, condition, and stylistic era.
    • Record accurate technical specifications into departmental systems, including dimensions, weights, stone types, and metal purities.
    • Categorise inventory systematically to ensure correct platform placement and search visibility.
    Operational Excellence
    • Sort incoming stock efficiently across costume, silver, gold, and antique categories to maintain stock flow.
    • Process items at a consistent pace to meet daily listing targets and prevent department bottlenecks.
    • Maintain clear workspace organisation to safeguard high-value and delicate inventory during evaluation.
    Teamwork & Knowledge Sharing
    • Collaborate with colleagues to troubleshoot ambiguous hallmarks, unidentified stones, or complex pieces.
    • Share technical findings and testing techniques across the team to build collective product knowledge.
    • Assist with onboarding new team members by demonstrating inspection processes and cataloguing standards.
    • A demonstrable interest or passion for vintage and antique items, such as jewellery, gold, silver.
    • The aptitude and willingness to learn to work productively and accurately when performing regular tasks, maintaining a high standard.
    • Basic competency with IT and online tools, and a strong desire to learn how to create listings and maintain records on online platforms.

    Essential

    • Hands-on experience working directly with jewellery, vintage goods, or precious metals.
    • Practical understanding of hallmarking systems, alloy purities, and core gemstone characteristics.
    • Sharp visual awareness to identify subtle maker's marks, metal wear, and signs of alteration or repair.
    • Proficiency using computers and digital inventory systems to record accurate product details.
    • Ability to maintain high detail accuracy while consistently meeting daily processing targets.
    • Collaborative mindset with an openness to asking questions and sharing product insights with team members.

    Helpful

    • Prior experience with e-commerce listing workflows or online product database entry.
    • Knowledge of specific historical design movements, such as Victorian, Art Nouveau, or Art Deco jewellery.
    • Familiarity with basic gemmological testing tools, such as loupes, magnet tests, and refractometers.

    Living Our Values

    In this role, living our values means:
    • Fostering an open learning environment, encouraging questions, curiosity, and the continuous sharing of expertise so the whole team grows together.
    • Taking collective ownership of performance, stepping up to support teammates and keeping output consistent without sacrificing quality.
    • Cultivating mutual care and respect, building a positive, dependable workplace where everyone is treated with fairness and integrity.
    🌴 Time off & leave
    • 25 days paid holiday per year (24 days plus 1 life-event day)
    • 8% holiday allowance (vakantiegeld), paid annually in May

    💰 Pay & financial benefits

    • Competitive salary based on a 40-hour work week
    • Participation in the Dutch pension scheme (Pensioenfonds Detailhandel)
    • Commuting allowance of €0.23 per kilometre (tax-free maximum)

    🍽️ Everyday perks

    • Lunch provided during working days
    • A supportive, people-first working environment
    • Access to Alleo, a benefits and wellbeing platform offering discounts, perks, and wellbeing support

    💻 Tools & expenses

    • Company laptop provided

    🌍 Growth & international opportunities

    • Be part of a fast-growing, globally expanding business
    • Opportunities to collaborate with and work alongside our UK team
    • Exposure to — and potential involvement in — new international markets as we continue to grow

    Job details are sourced from the employer's original posting.

    Open job posting
    VI

    About the company

    Vintage

    Vintage is a company that focuses on customer journey and support across multiple channels. They handle inbound and outbound queries via phone, email, WhatsApp, webchat, and social media, aiming to resolve complaints with empathy and build trust during the buying process.

    View all Vintage jobs
    Industry
    Customer Service
    Open roles
    18

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