About Violet Health
At Violet Health, we are on a mission to deliver top-tier infusion and injection therapy in a comfortable, patient-first center. Recognized as a leader in healthcare culture, we operate on core values: Be Kind, Do What’s Right, Make It Happen, Never Settle, and Enjoy the Ride. We are looking for an Intake & Billing Specialist who shares our passion for health equity, operational excellence, and patient-centered care.
***MUST RESIDE IN MICHIGAN***
Position Overview
We are seeking an empathetic, detail-oriented Patient Intake Specialist to serve as the primary onboarding point of contact for new and returning patients. In this role, you will manage referral queues, guide patients through registration, verify demographic and primary insurance details, and schedule appointments. The ideal candidate pairs administrative accuracy with exceptional customer care.
Key Responsibilities
- Patient Registration & Onboarding: Collect, enter, and verify comprehensive patient demographics, emergency contacts, medical histories, and consent forms in the Electronic Health Record (EHR).
- Referral Management: Review incoming inbound referrals from partner clinics, hospitals, and primary care providers; verify completeness of clinical notes before scheduling.
- Coverage & Eligibility Verification: Perform initial insurance eligibility checks, confirm active coverage, and determine copay, coinsurance, or deductible obligations.
- Care Scheduling: Coordinate initial consultations, intake assessments, and follow-up visits across multi-provider calendars in accordance with scheduling protocols.
- Patient Communication: Handle inbound and outbound calls, secure portal messages, and emails with patience, professionalism, and clarity.
- Records & Compliance: Ensure all digital intake documentation adheres to HIPAA guidelines and organizational compliance standards.
- Cross-Department Collaboration: Work closely with the Prior Authorization, Medical Billing, and Clinical teams to route complex coverage checks or urgent triage needs promptly.
Qualifications & Requirements
- Experience: 1–3 years of experience in healthcare patient registration, medical front office administration, or healthcare call center intake.
- Technical Proficiency: Hands-on experience navigating EHR and Practice Management platforms (e.g., Epic, Athenahealth, Cerner, or Kareo).
- Skills: Strong active listening, clear verbal/written communication, and accurate data entry capabilities.
- Regulatory Knowledge: Working knowledge of basic medical terminology and strict adherence to patient confidentiality (HIPAA).
- Education: High school diploma or equivalent required; associate degree or medical office administration certificate preferred.
What We Offer
- Competitive hourly wage based on experience.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) starting January 2027
- Generous paid time off (PTO) and paid holidays.
