Communications Specialist

Mission: Virginia Urology will provide access to individualized, quality, and compassionate urological care from a highly specialized and diverse teams while maintaining a fulfilling work environment. Overall Objective: The Communications Specialist, CS, acts as the primary link between patients and the healthcare team. The CS will answer a high volume of incoming calls and text messages, schedule patient appointments for clinic office visits, register new patients by entering and verifying demographic as well as insurance information, direct calls and messages to physicians and staff throughout our practice.

The ideal candidate will have a clear and professional speaking voice, answer calls with a smile, and enjoy communicating with and assisting our patients. Principal Activities and Expected End Results: Patient Communication: Answer incoming calls and/or texts quickly, greet callers with empathy, and provide accurate information about office hours, locations, services and other general inquiries. Appointment Scheduling: Book, reschedule, and cancel patient visits accurately using the electronic medical record (EMR) system and other scheduling tools and platforms.

Registration & Insurance: Verify and enter patient demographic details when scheduling appointments and creating charts in the electronic medical record system. Obtain and enter accurate insurance information when applicable. Call routing & Triage: Transcribe detailed messages to both clinical and non-clinical staff regarding clinical triage questions, procedure scheduling, and various other caller requests and follow established guidelines for routine and urgent message routing.

Documentation: Regularly document detailed phone and/or text interactions inside the patient’s electronic chart with attention to spelling, punctuation and grammar. Performs other duties as assigned.