Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support.
Qualifications:
- 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles
- Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
- Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
- Ability to work on-site in Reston, VA five days per week
- Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
- Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals
Experience troubleshooting:
- Wired and wireless connectivity
- Microsoft 365 access, authentication, and Outlook/Teams issues
- Zoom or other conferencing tools
- Printers and peripheral devices
- Experience performing hands-on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation
- Ability to perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections
- Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure
- Strong customer-facing communication skills with the ability to support VIP and executive users professionally
- Ability to work independently on-site as the primary local IT presence when required
Preferred Qualifications:
- Experience supporting executive/VIP users in a white-glove environment
- Experience with endpoint management platforms such as Intune, Kandji, or similar
- Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting
- Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
- Experience supporting virtual desktops or remote desktop environments
- Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
- Prior MSP, managed services, or high-volume support environment experience
- Experience in regulated or security-conscious environments
