Senior Branch Member Account Specialist- Ithaca, NY

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title: Senior Branch Member Account Specialist

Position Overview: As a Senior Branch Member Account Specialist (Sr. BMAS), you'll serve as a trusted resource for members as they open and manage accounts, explore lending solutions, and navigate important financial decisions. More than a transactional role, you'll build meaningful relationships, provide personalized guidance, and help members identify solutions that support their financial goals.

Working alongside an experienced and collaborative team, you'll have the opportunity to make a positive impact on members every day while developing broad knowledge across banking products and services.

Whether your background is in banking, retail, hospitality, sales, or customer service, Visions provides paid training, ongoing development, and opportunities for growth to help you build a rewarding long-term career in financial services.

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.

Compensation Range: $21.00/hr. - $23.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Ithaca Branch located at 410 Elmira Rd., Ithaca, NY. Position will cover our  Spencer Branch located at 95 Orchard Street, Spencer, NY  as needed.

What You’ll Do:

• Create positive member experiences through friendly, professional, and personalized service
• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently
• Build relationships with members by understanding their needs and connecting them with appropriate products, services, and resources
• Answer questions, resolve concerns, and ensure members feel confident in their financial decisions
• Collaborate with branch teammates to deliver exceptional service and support branch goals
• Maintain operational accuracy, compliance, and security standards in all transactions and interactions

What success looks like:

• Members leave interactions feeling valued, supported, and confident in their financial decisions
• You build strong relationships through genuine conversations and exceptional service
• Transactions are completed accurately and efficiently while maintaining attention to detail
• You actively learn and grow your knowledge of financial products, services, and member solutions
• You contribute to a positive team culture and help create an outstanding branch experience
• You look beyond the transaction to identify opportunities to help members achieve their goals

WHAT WE'RE LOOKING FOR

Minimum qualifications:

• High school diploma with 1-3 years of related experience.
• Obtain notary license within 1 year of acceptance of role.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred qualifications:

• Associate degree preferred.
• Two to four years’ experience in customer service, retail, banking or financial services industry.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

• To our members, we will provide value and relevance.
• To our employees, we will be a premier organization and provide opportunities for career advancement.
• To our community, we will be a leader and provide a positive impact.

At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about:

• Visions FCU
• Employee benefits
• Employee culture
• Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].