VitalSource®, is hiring a Retail Catalog Optimization Specialist to contribute to our Customer Success team.
The Retail Catalog Optimization Specialist improves the completeness, accuracy, discoverability, and commercial readiness of products across VitalSource retail catalogs. This role combines catalog operations, metadata optimization, demand analysis, and partner outreach to ensure products are available and positioned effectively across retail and partner channels. The ideal candidate is detail-oriented, proactive, and comfortable working across metadata, retail systems, reporting, and external partner communication.
VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.
Key Responsibilities:
Catalog Monitoring & Integrity
- Monitor retail demand signals and catalog health to identify gaps in availability, rights, pricing, metadata, or content files
- Develop and maintain dashboards and workflows to track products entering and exiting retail catalogs; surface issues impacting visibility, availability, or customer experience
Metadata & Discoverability
- Identify and resolve metadata issues affecting product discoverability, feed delivery, and search placement across Google and retail partners
- Optimize metadata to improve onsite search and SEO performance, exercising independent judgment on approach and prioritization
Partner Outreach & Content Acquisition
- Coordinate with publishers, providers, and internal teams to secure required rights, pricing, or content needed to fulfill retail demand
- Draft and send targeted outreach to publishers and partners regarding catalog gaps, metadata corrections, and content needs
Cross-Functional Collaboration
- Partner with Product, Sales, and Customer Success to improve catalog quality and operational efficiency
- Develop scalable cataloging standards, monitoring processes, and metadata best practices
- Build deep familiarity with how data and inventory flow through the product landscape
Market & Commercial Analysis
- Research competitive pricing to ensure products are positioned effectively in local markets; identify coverage gaps and new opportunities
- Track market trends and surface emerging insights and competitive intelligence to the organization
- Analyze catalog data to identify and quantify sales opportunities, including patterns that indicate cross-sell or upsell potential
Required Qualifications:
- 2–4 years of experience in catalog operations, ecommerce, publishing, or a related field
- Experience working with metadata, ecommerce catalogs, publishing systems, or retail product data
- Proficiency with spreadsheets, dashboards, and reporting tools (e.g., Looker)
- Strong attention to detail; able to identify patterns and inconsistencies across large datasets
- Excellent written communication skills, especially for external partner outreach
- Ability to balance operational execution with process improvement and proactive problem-solving
- Demonstrates curiosity and willingness to apply AI tooling as appropriate for the role; a demonstrated ability to learn and grow with current tooling is strongly preferred
- BA/BS in Marketing, Communications, or a related field, or equivalent experience
Preferred Skills:
- Working knowledge of SEO and SEO tools
- Working knowledge of Claude or other AI tools
- Familiarity with ONIX, publishing metadata, retail feeds, or digital content ecosystems
- Salesforce experience
- Background in higher education or edtech
Salary Range: 76,000-82,000
What We Offer:
- Culture: Collaborative, Inclusive, and Mission-driven
- More in your pocket: Competitive base salary and a strong variable component
- We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- Retirement: 401K match up to 5%
- We support our families: 12 weeks of paid parental leave
- Continued education: Use our tuition reimbursement program
- The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
- Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home
- Casual Dress: be as comfortable at work as you are in your own living room
- Wellness: lots of opportunities for fitness challenges and rewards
Who We Are:
VitalSource is the leading education technology solutions provider committed to helping partners create, deliver, and distribute affordable, accessible, and impactful learning experiences worldwide. As a recognized innovator in the digital course materials market, VitalSource is best known for partnering with more than 1,000 publishers and resellers to deliver extraordinary learning experiences to millions of active users globally—and today we’re also powering new, cutting-edge technologies designed to optimize teaching and learning for maximum results. Learn more at https://vitalsource.com and follow us on Twitter, LinkedIn, and Instagram.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
