Schedule: Full-time | 80 hours/pay period | Monday - Friday 9:30 am - 6:00 pm
Pay Range: $21.00- $30.00/hour (non-exempt), based on experience, qualifications, and location.
Why You’ll Love Working at Vivie
- Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
- Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays
- Comprehensive health and wellbeing benefits
- Paid documentation time, plus mileage, drive time or car program options
- Career growth through scholarships, training, and professional development
As a Referral Intake Coordinator, you’ll ensure every client receives prompt, accurate, and compassionate service. This role is responsible for building strong referral partnerships, capturing high-quality client data, and supporting our home and community-based services. Your attention to detail and commitment to service will support timely care delivery—making you a critical part of Vivie’s client experience and operational excellence.
As a Referral Intake Coordinator, you will:
- Referral Management & Intake – Receive, review, and process referrals from physicians, hospitals, and other sources. Complete timely collection of complete and accurate intake data and ensure smooth handoffs to clinical teams.
- Customer Experience & Inquiry – Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line. Provide exceptional customer service that creates positive, lasting impressions.
- Maintain & Manage Electronic Health Records – Gather required client health information and securely store using Vivie’s EMR system to ensure accuracy and regulatory compliance.
- Collaborate with Sales Teams – Assist Sales staff with knowledge of their markets by communicating updates on referral partners, key contacts, and facilities. Be aware of referral source preferences and strive to meet their needs.
- Collaborate with Operational Teams – Assist HCBS staff with tasks that support care coordination and client service. Provide feedback on processes to continuously improve service delivery.
- Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
This job also requires:
Additional Details:
- Employment Type: Hourly, Non-Exempt
- Department: Administration
- Travel Requirements: No
- This role does not include supervisory responsibilities.
