System Administrator/Support Engineer

The role may be changed or tweaked keeping in mind the capabilities and performance of the candidate.

The System administrator is responsible for the following:-

• Managing Assigned LABs
  • Configure and manage Infrastructure including, PCs (Windows and Linux), Network devices, Display devices, Databases and automation of testing infrastructure.
  • Windows administration
  • Demo setup assistance
  • Software/Hardware Installation at customer site
  • Software/Hardware Upgrade at Customer site
  • Understanding VizExperts Software and demonstrating to visitors
  • Documenting issues and updating documents wherever required
  • Inventory management of software and hardware
• Pre-sales/Technical Marketing activities
  • Meeting clients and gather requirements
  • Accompany Engineers for technical demonstration
  • Documenting and forwarding to Marketing/Sales teams
  • Helping Sales and Marketing team wherever required
• Other
  • Knowledge sharing to team
  • Customer Software training.

Qualifications : BE, BTech, MCA, MTech, ME, Msc

Experience :  0-2 years

Verbal communication  : Good, Precise and clear.

Written communication : Proficient in English for documentation.

Expertise  

• Windows administration
• Networking
• Computer Hardware

Concepts

• Basic C / C++, Windows, Core Computing Fundamentals, Shell/Batch scripting

Desirable

• Deep knowledge of Windows system administration
• Basics of Linux administration
• Knowledge of Computer Hardware is desirable.
• Knowledge on network infrastructure.

• Good written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable and well organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.

Physical, Mental and Environmental requirements

• Employee is required to stand, walk, climb, sit and use hands and fingers.

• Some light lifting of objects is required.

• Reaching, grasping and carrying activities also required.

• The noise level in the work environment is usually moderate.