Implementation Services Director, Pharmacy Onboarding and Client Success

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead the successful onboarding and implementation of pharmacy contract pricing for new clients, ensuring a seamless transition to the Vizient Pharmacy Program in alignment with each client’s master services agreement. You will drive implementation strategy, ensure pricing accuracy and eligibility, and deliver measurable client value. You will collaborate with internal stakeholders, client pharmacy teams, suppliers, and distributors to optimize execution, enhance the client experience, and support Vizient’s overall pharmacy strategy.

Responsibilities:

• Lead end-to-end implementation of pharmacy contract pricing for new clients, including spend analysis, contract alignment, and validation of pricing eligibility.
• Develop and execute customized implementation strategies and timelines that align with client goals and Vizient program requirements.
• Serve as the primary point of accountability for implementation success, ensuring a high-quality, consistent client experience.
• Oversee completion and submission of required supplier and distributor documentation, ensuring accuracy, timeliness, and compliance.
• Drive alignment from prior GPO contracts to Vizient, including facilitating client-approved substitutions and ensuring continuity of pricing.
• Lead price mitigation discussions and negotiations with pharmacy suppliers to protect and enhance client value.
• Facilitate communication with clients, distributors, suppliers, and internal teams to ensure alignment and transparency throughout the implementation lifecycle.
• Partner with field-based teams and internal stakeholders to support client engagement and long-term program success.
• Track and communicate implementation outcomes, including transitioned spend, savings realization, and key performance metrics.
• Identify and implement process improvements and best practices to enhance operational efficiency and the client experience.

Qualifications:

• Relevant degree preferred.
• 7 or more years of relevant experience required.
• Strong knowledge of pharmaceutical contracting, distribution, eligibility, and class of trade required.
• Experience working with or within a GPO preferred.
• Demonstrated ability to analyze data and translate insights into clear, actionable communication.
• Proven ability to lead complex, cross-functional initiatives and manage multiple priorities in a fast-paced environment.
• Strong relationship management, communication, and influencing skills.
• Willingness to travel.

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Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.