When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Summary:
In this role, you will manage the delivery and execution of assigned networks, programs, and performance improvement initiatives that support client education, collaboration, knowledge exchange, and performance. You will build trusted client relationships, coordinate cross-functional activities, and oversee program operations to deliver high-quality experiences. You will leverage data, feedback, and approved technology to enhance client engagement, improve operational efficiency, and support continuous improvement.
Responsibilities:
- Manage the end-to-end execution of assigned networks, programs, and projects, ensuring timely delivery, operational accuracy, and alignment with program objectives.
- Serve as a primary point of contact for clients, supporting onboarding, addressing inquiries, coordinating resources, and fostering trusted relationships.
- Monitor client participation, satisfaction, engagement, and retention indicators to identify opportunities for outreach and improvement.
- Coordinate virtual and in-person meetings, educational programs, and networking experiences, including logistics, content development, speaker engagement, continuing education, and participant communications.
- Maintain accurate client relationship management (CRM) records, program documentation, and engagement data to support reporting, analysis, and informed decision-making.
- Collaborate with cross-functional teams, including marketing, analytics, technology, meeting planning, and continuing education, to ensure seamless program execution.
- Develop and maintain accurate client communications, agendas, presentations, web content, and program resources aligned with organizational standards and objectives.
- Identify opportunities to streamline workflows, standardize processes, leverage approved AI tools, and improve operational efficiency while maintaining quality and appropriate oversight.
- Apply knowledge of healthcare trends, client priorities, and Vizient offerings to enhance programming, connect clients with relevant resources, and support program value.
- Anticipate operational needs, manage competing priorities, resolve routine challenges, and escalate complex issues to appropriate leaders while ensuring timely follow-through.
Qualifications:
- Relevant degree preferred.
- 2 or more years of relevant experience required.
- Experience in healthcare, program management, operations, client engagement, or related fields preferred.
- Strong organizational and project coordination skills with the ability to manage multiple priorities and cross-functional initiatives.
- Excellent written and verbal communication, relationship-building, and client service skills.
- Proficiency with CRM platforms, digital collaboration tools, and program management resources.
- Ability to analyze data, identify trends, and translate findings into actionable program improvements.
- Knowledge of healthcare industry trends, client engagement strategies, and performance improvement initiatives preferred.
- Familiarity with approved AI tools and process automation to support operational efficiency preferred.
- Willingness to travel.
Estimated Hiring Range:
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.
This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
