Customer Care and Wholesale Sales Representative

Role Overview:

This is both an in-store and in-market role. The Customer Care and Wholesale Sales Representative will be responsible for managing relationships with wholesale customers, handling inquiries, processing orders, and driving sales growth. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to identify opportunities to upsell and cross-sell products.

Key Responsibilities:

· Customer Relationship Management

o Serve as the primary point of contact for wholesale customers, addressing inquiries, concerns, and providing solutions in a timely manner.

o Build and maintain strong relationships with clients, understanding their unique needs and preferences.

o Proactively reach out to customers to ensure satisfaction and identify opportunities for additional sales.

· Order Processing

o Receive and process wholesale orders accurately and efficiently.

o Coordinate with internal teams to ensure timely order fulfillment and delivery.

o Monitor order status and provide updates to customers as needed.

· Sales Growth

o Identify opportunities to upsell and cross-sell products to existing wholesale customers.

o Actively promote new products, promotions, and special offers to drive sales growth.

o Collaborate with the sales team to develop strategies for acquiring new wholesale accounts.

o Actively identify new customers within the market and cultivate relationships leading to sales opportunities.

· Problem Resolution

o Address customer complaints and concerns promptly and effectively, striving for a positive resolution.

o Escalate complex issues to the appropriate internal departments for further investigation and resolution.

· Documentation and Reporting

o Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.

o Analyze reports on sales metrics, customer feedback, and market trends to inform decision-making.

Benefits:

· Competitive salary with performance-based incentives.

· Health, dental, and vision insurance coverage.

· Retirement savings plan.

· Paid time off and holidays.

Opportunities for career advancement and professional development