Position Summary:
The Store Manager is responsible for overseeing all aspects of store operations at Volo's Auto Supply (NAPA). This role includes building strong relationships with wholesale and retail customers, ensuring exceptional customer service, managing efficient delivery services, and driving profitability and growth. The Store Manager will lead a team, manage inventory, enforce compliance with company policies, and make strategic decisions that prioritize both the store's success and customer satisfaction.
Key Responsibilities:
Customer Relationships & Service:
- Build and maintain strong, positive relationships with wholesale and retail customers.
- Provide industry-leading customer service by understanding and addressing customer needs.
- Ensure timely and efficient delivery services to meet customer expectations.
- Act as a liaison between the store and the local community to drive customer loyalty.
- Leverage market knowledge to identify and attract new customers.
- Always "Find A Way to YES" for the customer, responding to concerns about product availability, pricing, and service issues.
Store Operations & Profitability:
- Maintain accurate inventory through shipping and receiving processes and inventory adjustments.
- Implement profit controls and monitor financial performance to meet sales and profitability goals.
- Ensure store compliance with company policies and procedures, including safety and operational standards.
- Oversee daily operations to maintain an organized and efficient store environment.
- Act as a business owner making decisions that are in the best interest of the store and customers.
Team Leadership & Development:
- Recruit, hire, and onboard team members who align with the company's values and goals.
- Provide ongoing training and development to maintain a knowledgeable and skilled team.
- Foster a collaborative and positive work environment that motivates employees to excel.
- Conduct regular performance evaluations and provide actionable feedback to team members.
