Residential, Youth and Employment Services Quality Assurance Analyst

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The position applies expert-level knowledge of program regulations and policies to maintain adherence to all

funder and licensing requirements for programming within the Residential, Youth and Employment Services

Department. Job duties include conducting regularly scheduled and random compliance monitoring of the

program site, student and staff files, health and safety logs, emergency procedures, billing compliance of funding

sources, as well as regularly reviewing and analyzing program data. To carry out these duties, it is expected that

this position will obtain and maintain expertise in the application of early childhood education programming, Head

Start rules and regulations, licensing regulations, employment services best practices, and other best practices.

Ensures that the program meets or exceeds program objectives, oversees the provision of high-quality services for

program participants, and further ensures on-going compliance with funder requirements and agency policy and

procedure. Position requires interaction with team members, program participants, and community stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Through regular, unannounced site visits, and file audits, ensures the site and program are compliant with

licensing rules and Head Start Standards. Ensures compliance with programmatic regulations and best

practice standards.

· Determines training and technical needs of program staff, coordinates training, serves as a resource for

analyzing and solving problems related to programs. Works to stay abreast of current issues and theories

within the relevant fields for programs that the QA Analyst works with. This may include homelessness,

children, families, and employment/vocational services.

· Provides data regarding deficiencies identified to leadership.

· Compiles, analyzes, and communicates program data and outcomes on a regular basis to inform program

development, management, and compliance. May support in data entry for programming as needed.

· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences

and workshops to meet the needs of the position.

· Performs duties in a professional manner, maintains the confidentially of all information and participates

effectively within and across teams.

· Support team members as needed by delivering trainings that improve data collection efficiency and data

quality.

· Provides technical assistance and consultation in appropriate areas.

· Participates in conducting the quality assurance of the program’s effectiveness including process and

outcome measures and standards of practice.

· Prepares Annual, Semi-Annual, Quarterly, monthly reports for grants, and program reports to determine

the effectiveness of all various sections of programming. Responsible for the on-going monitoring of

service provision, including oversight of all operational program components from outreach to program

exit.

· DEMONSTRATES A PASSION FOR SERVING THE CHILD AND FAMILY POPULATION, AND THE ABILITY TO

CONTRIBUTE TO THE PROGRAM-WIDE OBJECTIVES OF A DIVERSE AND DYNAMIC TEAM.

· Performs job responsibilities in accordance with the Social Work Code of Ethics

·Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES · N/A

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Working conditions are generally inside the building. Frequent sitting, standing, walking, and bending. Occasional lifting or pushing, up to 50 lbs. May require working in a classroom environment. Occasional work outside, on a playground, or community events. Office noise level is low, classroom and gym noise levels can be loud. Must be willing to use personal vehicle for service provision.

POSITION TYPE AND EXPECTED HOURS OF WORK Full time Monday through Friday. Some evenings and weekends are required.

LOCATION Position located at 2660 Larimer St. Travel between VOAC sites throughout the Denver metro area is required on a regular basis.

SALARY RANGE: $59,000-$65,000 annual exempt

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, and Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO/AA Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply