Benefits
- Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
- Employee Assistance Program for all employees
- 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
- Sick and vacation time accrue hourly per pay period
- $50,000 in employer-paid life insurance; additional coverage available
- Employer contribution to your Health Savings Account (paid quarterly)
- Employee Referral Program including cash bonuses and paid time off
About
Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.
Position Summary
The Client Access Representative will be the first point of contact for new and existing clients and will assist in the collection and entry of client demographics, insurance information, and copays into our EHR system. They will be responsible for client group/appointment check-ins, and answering phones. They will work closely with therapists and providers with scheduling and ensuring that all required paperwork has been completed for program enrollment. They will also assist in the tracking, follow up, and authorization of state and funding requirements on a regular basis, as well as other minor front office duties. This position supports the triage process for our Open Access Model by gathering initial information to assist in determining level of risk and urgency of need, while maintaining professionalism, confidentiality, and compassion for individuals in crisis or distress.
Essential Duties
- Greet and direct clients with professionalism and warmth. Screen for potential crisis situations and provide accurate information on the program and services offered
- Collect/Verify new and existing client demographics, insurance information, and collect any copays due. Ensure that all necessary paperwork/documents have been completed, scanned and filed based on program enrollment.
- Check-in clients for groups, individual sessions, and provider visits, as well as assisting day treatment clients as needed.
- Update and maintain accurate group rosters, client trackers, daily ledgers, timely access data, and other state and federal data requirements.
- Support and assist therapists with scheduling, client communication, and obtaining necessary documentation.
- Answer and direct incoming calls appropriately.
- Verify Medicaid eligibility monthly, as well as authorizations.
- Monitor client account balances, notify therapists of outstanding balances, and assist with collections as needed.
- Distribute and collect quarterly fee forms; ensure forms are accurately completed, entered, and routed to the appropriate staff.
- Administer and collect OQ-45 (Outcome Questionnaire-45) and other screening tools from clients as scheduled; ensure responses are entered or scanned into the UWITS/OQ Analyst and notify clinicians of any clinical alerts.
- Maintain general knowledge of various funding streams and eligibility criteria to ensure clients are connected to appropriate programs and billing sources.
- Perform other duties as assigned to support smooth clinical practices.
