Seeking a Business Analyst/Change Management lead to work hand-in-hand with the SCC Project Manager. A successful candidate will play a dual role of 1) leading Clerk's Office organizational change management efforts and 2) providing support to the assigned SCC Project Manager. Both roles are defined as crucial to an implementation of over 30 business process improvement opportunities identified during the first phase of the Clerk's Office BPI Project. These improvements will lay a foundation for a successful implementation of a new COTS Clerk's Information System (CIS). The analyst will be a part of the Clerk's Office Project Core Team and will report directly to the Deputy Director of the Clerk's Office.
Job Description:
Leading change management activities to support an implementation of business process improvement opportunities, including:
Creating and executing a detailed change management approach and plan, tailored to the SCC
Managing internal and external stakeholders
Designing, delivering, and managing assigned project communications
Designing and delivering training programs and materials related to change management activities
Identifying and measuring change management activities' success criteria
Evaluating change management activities and their effectiveness, determining gaps between received outcomes and expected behaviors, and adjusting the internally prepared change management approach and plan
Assisting the SCC Project Manager with tasks, including:
Maintaining the detailed project plan (including resource allocations and dependencies) and Kanban board
Organizing and leading project status meetings
Creating and maintaining project meeting notes
Creating project status reports
Tracking and updating business process metrics
Updating business process documentation
Skills required:
Proven in-depth knowledge of and experience in change management principles, methodologies, and tools
Hands-on business analysis and business process improvements experience
Experience in communication and stakeholder management, including experience working across organizational boundaries and with diverse stakeholders
Exceptional verbal and written communication skills
Meticulous attention to detail and skilled in providing documentation for end-users
Ability to balance multiple tasks simultaneously and ability to work both independently and in a team environment
Experience working with MS Project
Knowledge of and experience working with Visio and MS Office Suite
Experience with MS SharePoint
Knowledge of IT terminology and effective ways of translating it to a non-technical audience
Project Management/Coordination experience
Understanding of business process analysis and improvements approaches, methodologies, and tools
Kanban knowledge and Kanban board maintenance experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
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