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    VT

    vTech Solution

    IT Staffing

    Desktop Support

    Columbus, United StatesOn-SiteContract1+ yrs experiencePosted 2mo ago
    All vTech Solution jobs

    Job description

    HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

    This position will function as a highly skilled HDA with specific responsibilities that include:

    • Understanding of Desktop Support and Software Licensing Services.
    • Uses creativity and innovation to automate and streamline processes and procedures.
    • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
    • Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.
    • Working knowledge of Excel spreadsheets.
    • Strong communication/leadership skills.
    • Strong influence, collaboration and negotiation experience.
    • Ability to collaborate with supporting resources across business and/or functional lines.
    • Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
    • Act as the escalation point for high priority support issues.
    • Ability to interpret end user license agreements.
    • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
    • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).
    • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
    • Must be knowledgeable in the English language/speak clearly and understandably use the English language.

    Mandatory Requirements/Time:

    • 1 Year I.T experience
    • 1Year Troubleshooting experience
    • 1 Year experience documenting procedures

    Desired Skills/Time

    • Service Now experience is desired.
    • 1 Year I.T experience
    • 1Year Troubleshooting experience
    • 1 Year experience documenting procedures

    Desired Skills/Time

    • Service Now experience is desired.

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    VT

    About the company

    vTech Solution

    vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the   fastest growth   rate   and also the   lowest   turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source:  A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate:  A recruiter validates the candidates’ experience and skill sets against our client’s position. Initial Screening:  Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit:  the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening:  The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills. Background Check:  Administrative personnel will provide a detailed background check, as required, per client agreement. On board:  On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

    View all vTech Solution jobs
    Industry
    IT Staffing
    Open roles
    628

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