Description:
Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience.
***This requisition requires onsite in-person first round interviews only.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. 2 year associates degree or equivalent technical study.
The Help Desk Analyst performs the skills listed below.
· Provides technical assistance, support, and advice to end users for hardware, software, and systems.
· Provides hands-on technical assistance to business and technical users.
· Investigates and resolves computer software and hardware problems of users.
· Serves as a contact for level 1 support.
· Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
· Determines whether problem is caused by hardware, software, or system.
· Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
· Talks with technical and non-technical co-workers to research problem and find solution.
· Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
· Experienced with a variety of call-tracking software and systems.
· Reads trade magazines and engages in independent study to maintain current industry knowledge.
· Follow quality standards, and displays strong customer service skills.
· Able to work in a team environment.
· Complete assigned tasks.
· Strong communication skills; both written and spoken.
Additional Skills & Experience:
1+ years supporting technology in a fast paced environment.
2+ years’ experience with Windows 7 operating system.
2+ years’ experience with PC troubleshooting and repair.
Knowledge of Microsoft Windows 7 with emphasis on troubleshooting.
Experience with Microsoft Office products including Word, Excel and Outlook. Knowledge of and interest in emerging technologies.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.