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    VT

    vTech Solution

    IT Staffing

    Help Desk Specialist

    Boston, United StatesOn-SiteContractPosted 2mo ago
    All vTech Solution jobs

    Job description

    Job Description

    • Reporting to the Client Services Manager, the consultant will learn and assist on the Service Desk call center, learn current business processes, how to resolve calls and utilize the Service Desk application.
    • Throughout this process they will document the procedures and protocols they learn thereby creating standard documentation and enhancing our current roster.
    • They may be asked to provide second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates user problems to resolve operating difficulties; recommends systems modifications to reduce user problems; provides exemplary customer service.

    Responsibilities:

    • Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls.
    • Diagnose and troubleshoot software, network connections/devices, and hardware failures.
    • May interact with network services, software systems and applications development.
    • 2. Provide end user desktop support
    • Install and update computer application software as needed
    • Setup, configure, and troubleshoot notebooks for the shared pool
    • Install local and network attached printers and other peripheral devices
    • Provides technical support to Network, Telecom and Infrastructure administrators, as warranted
    • Reset AD and email passwords
    • Follow-up with customers to ensure issues have been resolved.
    • Ensure that issues are managed and resolved in a timely and professional manner.
    • Ensure all computers, notebooks, and devices meet the Commonwealth’s requirements.
    • Manage the load distribution of computer notebooks, projectors and other devices.
    • Assist other office locations with technology based issues as needed
    • Participate in collaborative technology team efforts
    • Take obsolete equipment out of service and record asset disposal using established systems.
    • Support cellular devices as needed
    • Liaise with other IT teams to troubleshoot any current integrated technology issues.
    • Participate in Secretariat wide initiatives
    • Attend meetings and seminars to support the overall direction of the IT office
    • Serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies.

    Qualifications:

    • At least (A) two to three years of full time, or equivalent part time, professional relevant experience required, of which (B) at least two years must have been in work in which the major duties included progressively responsible experience performing personal computer, peripheral, and software user support, set up, configuration, installation, upgrading, troubleshooting, maintenance, and repair in a customer service oriented, Windows based multi-location networked environment required, or (C) Bachelor’s degree with at least two years of relevant experience.
    • A+ Certification

    Preferred:

    • Apple Certified Support Professional (ACSP)
    • Apple Certified Technical Coordinator
    • Network+ Certification
    • MCSA, Windows Server
    • MCITP: Enterprise Desktop Administrator
    • Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls.
    • Diagnose and troubleshoot software, network connections/devices, and hardware failures.
    • May interact with network services, software systems and applications development.
    • 2. Provide end user desktop support
    • Install and update computer application software as needed
    • Setup, configure, and troubleshoot notebooks for the shared pool
    • Install local and network attached printers and other peripheral devices
    • Provides technical support to Network, Telecom and Infrastructure administrators, as warranted
    • Reset AD and email passwords

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    VT

    About the company

    vTech Solution

    vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the   fastest growth   rate   and also the   lowest   turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source:  A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate:  A recruiter validates the candidates’ experience and skill sets against our client’s position. Initial Screening:  Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit:  the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening:  The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills. Background Check:  Administrative personnel will provide a detailed background check, as required, per client agreement. On board:  On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

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    Industry
    IT Staffing
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