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    vTech Solution

    IT Staffing

    IVR QA Analyst

    Lansing, United StatesOn-SiteContractPosted 2mo ago
    All vTech Solution jobs

    Job description

    Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self-starter.

    The IVR QA Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The QA Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the QA Analyst may include:

    • Communicate and interact with the business planning and development teams during the requirements development process
    • Create scenarios to meet the validation of acceptance criteria of customer requirements.
    • Performing all system test related activities in support of the business requirements for the provision of new and updated systems.
    • Performing smoke, functional, end to end and integration testing
    • Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
    • Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines
    • Ensure complete scope of test coverage
    • Create, execute and ensure test results are accurate for assigned work products
    • Participate in defect management activities through identifying, logging and re-testing
    • Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.
    • Ensure that tasks are completed on time and within budget
    • Escalate issues and risks early and appropriately to test lead
    • Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
    • Carry out other tasks as needed
    • · Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
    • · Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
    • · Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
    • · Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA’s
    • · Must have previous IVR and interface testing experience, including skills based routing testing.
    • · Bachelor’s Degree in IT, or Business – required
    • · Excel and Rational Experience
    • · QA Certification
    • · Excellent written and verbal communication skills

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    VT

    About the company

    vTech Solution

    vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the   fastest growth   rate   and also the   lowest   turnover rates in the industry just 2.5 percent annually . We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame. We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients. Source:  A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates. Validate:  A recruiter validates the candidates’ experience and skill sets against our client’s position. Initial Screening:  Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates. Submit:  the recruiter will submit to the technical team qualified candidates who have passed the initial screening. Technical Screening:  The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills. Background Check:  Administrative personnel will provide a detailed background check, as required, per client agreement. On board:  On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

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