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    VU

    VusionGroup SA

    Retail Technology

    Customer Support Manager (m/w/d)

    Fernitz bei Graz, AustriaHybridFull-time€3.3k / monthPosted Yesterday
    All VusionGroup SA jobs

    Job description

    Key Responsibilities:

    • Collaboration with customers and partners to identify and resolve potential issues
    • Independent handling of support tickets and coordination of fixes with 3rd level support
    • Responding to inquiries via phone, Email, and ticketing tool
    • Support with the installation and configuration of the VusionGroup solution
    • Troubleshooting system, network, and software issues
    • Targeted follow-up and analysis of inquiries
    • Process documentation and preparation of relevant reports

    Education:

    • HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

    Experience: 

    • Experience using remote support tools is an advantage
    • Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
    • Professional experience is an advantage

    Skills/Abilities:

    • Strong implementation skills, assertiveness, and initiative
    • Willingness to travel and perform
    • Customer-oriented working style
    • Good communication skills
    • Friendly and strong team player
    • German Level C1 and good English skills, both written and spoken

    We innovate. We help communities thrive. 

    VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

    The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

    We feel supported. You will too. 

    VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

    • Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
    • Schedule: A flexible, hybrid work schedule

    • Career Growth: E-learning opportunities and workshops, and global mobility potential

    • 🎒 Goodies
    • 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
    • 💻 Laptop (also for personal use)
    • 🚏 Excellent public transport connections with financial support
    • ⏲️ Flexible working hours
    • 🏡 Home office
    • 🩳 No dress code / casual style
    • 💸 No all-in contract
    • ⛹️ Team events
    • 🚤 Beautiful Mur river within walking distance
    • ♿️ Accessibility
    • 🚲 Bicycle parking
    • 🍽️ Canteen with varied meals and meal subsidy
    • 🥙 Kebab nearby
    • 🥝 Fresh fruit
    • ☕️ Coffee, tea, Sodastream, etc.
    • 🔌 EV charging stations
    • 🧳 Graz Airport nearby
    • 🗺️ Multicultural environment – work alongside colleagues from around the world

    For the advertised position, the minimum collective agreement base salary is € 3,267.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).

    Job details are sourced from the employer's original posting.

    Open job posting
    VU

    About the company

    VusionGroup SA

    Are you ready to develop the future of retail?   As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.   VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.   

    View all VusionGroup SA jobs
    Industry
    Retail Technology
    Open roles
    57

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